HAVE QUESTIONS?
Frequently Asked Questions
How long does shipping take?
Shipping times may vary depending on your location and order volume. Once your order has been processed, tracking details will be provided via email.
Are your wigs beginner-friendly?
Yes! Most of our wigs are designed to be beginner-friendly with easy installation, natural lace finishes, and ready-to-wear styling.
Can I use heat on the wigs?
Yes, many of our wigs are heat styling compatible. We recommend using low to medium heat settings to maintain the quality and longevity of the hair.
How do I maintain my wig?
To keep your wig looking flawless:
- Use sulfate-free products
- Gently detangle from ends to roots
- Store on a wig stand when not in use
- Avoid excessive heat usage
- Schedule regular refresh or revamp services if needed
Do you offer wig styling services?
Yes! We offer professional wig styling services including curls, straightening, glam waves, shaping, and custom finishing.
What is included in the Wig Revamp/Refresh Service?
Our revamp service may include deep cleansing, detangling, restyling, curl revival, reshaping, shine enhancement, and overall restoration depending on the condition of the wig.
How long is production?
Our wigs take anywhere between 16 working days to 21 working days to produce and deliver. If you require a quicker turn around time, kindly email us: support@nengrace.com
How long is delivery?
Delivery can take anywhere between 2 to 5 working days. Please stay close to your email for updates.